Our first meeting with Jo-Ann from The Interior Lab to discuss renovation was a coincidence. As it turns out later on, it became a happy coincidence and a worry-free journey. Just like any couple, we had just purchased a resale unit within a mature estate and begun sending out quotation requests to several interior firms. Jo-Ann was one of the first few to touch base with us for the initial discussion. She was attentive and realistic, listening to our requests and at the same time showed her professionalism by highlighting the practical side of renovation & budget matters. After the initial meeting, she was also very responsive to our queries via whatsapp and phone calls. After the 1st round of meeting IDs, we had narrowed down our choices. Although The Interior Lab was not the cheapest quote provided, we never had any doubt and endorsed the quote after the 2nd meet up. During the 2nd meet up, Jo-Ann displayed her thoughtfulness towards the planning of the overall unit’s floor plan detailing my fiancée and my preferences while balancing the realism and functionality of using certain materials and colours. The trust was not misplaced indeed. Over the course of 2-3 months of renovation journey, coupled with the Covid situation and delays (foreign workers quarantine), the unit was even completed before intended deadline. Jo-Ann treated our unit as her own and often put herself in our shoes and recommended solutions or suggested materials/colours in realistic situations. Jo-Ann would always quality check the contractors’ workmanship after they are done with their respective scope, spot the errors unknown to our layman eyes and get it rectified asap. She is great in providing cost-saving tips to reduce the renovation costs. She certainly provides the peace of mind when she accompanies us on shopping trip to purchase bathroom and kitchen fixtures. She will ensure our purchases are of the right type and accurate measurement. Her coordination & communication with contractors is very seamless. For post-renovation touchups, Jo-Ann was able to arrange all the contractors within same day to rectify so we don’t have to take additional leaves from work. Overall, we are very pleased with the final result of our completed home and happy with Jo-Ann’s dedication and commitment to her clients.